This article is the first in a three-part series on applying systems diagnostics to understand the sources of organizational underperformance (this article) why transformations often fail to deliver (Designing transformations to avoid failure), and how to keep transformations from going off course (Diagnosing and adjusting transformations to ensure success). It is based in part on my Strategic Analytics book. The issues addressed in the series will be covered in depth in the upcoming virtual workshop Driving Organizational Change with Data.
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