Work Redesign Pilot Evaluation for Large Consumer Products Company

Accomplishments: Measured the behavioral and productivity impacts of a work design change that created new roles and interdependent teams in customer-facing settings.

Key insights: Before-and-after measurement of customer impacts, and linkage to both internal group dynamics and change management effectiveness.

High Performance Teams for Multinational Professional Services Firm

Accomplishments: Identified levers with greatest impact for improving business unit effectiveness. Company used the results to optimize team performance.

Key insights: Organization and job design choices can have very different impacts on business unit, client and employee outcomes. Interdependencies between business unit, client and individual factors can amplify the importance of policies and processes designed to improve performance.

Maximizing Route Sales Effectiveness for Multinational Foods Company

Accomplishments: Identified job components that contributed differentially to the bottom line, which the company used to redesign the role, better target customer segments, improve performance, and increase compensation.

Key insights: Deep understanding of the drivers of performance and motivation in a frontline role that is critical for the organization’s success.

Role and Team Optimization for Global Consumer Products Company

Accomplishments: Addressed role and team design for four critical frontline jobs in operations and go-to-market. Each role was central to the end-to-end success of the company’s core capabilities in delivering value to the customer and shareholder. Identified role-specific challenges that needed to be addressed, and interdependencies with their teams and business processes. Company used the results to improve talent management, compensation design, and career development for each role; and improve the end-to-end business process design for enhanced engagement, productivity and KPI success.

Key insights: The criticality of addressing role-specific, team-specific, and business-process challenges at the same time for comprehensive, holistic solutions design.

Management Role Optimization

Accomplishments: Assessed role design and business unit structure for multiple layers of management for third largest pineapple plantation in the world.

Key insights: How to structure roles, responsibilities, competencies and organizational processes to increase efficiency of decision making and organizational effectiveness.

Helped Design and Train Human Capital Analytics Group for a Large Canadian Financial Institution

Accomplishments: Consulted on the design, mission and processes of new analytics group focused on employee behaviors. Designed measurement models for analysts and provided coaching on their implementation and interpretation.

Key insights: Organizations’ ability to fully capitalize on their employees’ data often requires the building of significant analytical capabilities both internally and externally.

Linking Managerial Competencies to the Bottom Line for a Large Food Products Organization

Accomplishments: Created measurements to demonstrate bottom-line impact of managerial competency system. Company used the results to validate the design of the competency system.

Key insights: Managerial competency systems that evaluate, develop and reward specific skills that are essential for organizational performance and effectiveness can contribute directly to the bottom line.

Assessed Design and Work Flow of People Analytics Group for a Large Investment Bank

Accomplishments: Assessed the design, mission and processes of people analytics group. Identified areas for improvement within the group, and the HR function, including the HR business partner (HRBP) roles, needed to improve effectiveness.

Key insights: A support function’s ability to provide insights and drive better decision-making depends on the capabilities, KPIs, and behaviors of both the function and its client base.