optimization

Organization Design & Effectiveness

Measuring the Impact of an Operating System Model Change for Global Company

  • Accomplishments: Measured the extent of process and cultural change in a large global company that changed its operating model away from decentralized decision making, including introducing stronger central functions and centers of excellence
  • Key insight: Using behavioral and business measurements to evaluate the bottom line impact of an operating model change.

Work Redesign Pilot Evaluation for Large Consumer Products Company

  • Accomplishments: Measured the behavioral and productivity impacts of a work design change that created new roles and interdependent teams in customer-facing settings.
  • Key insights: Before-and-after measurement of customer impacts, and linkage to both internal group dynamics and change management effectiveness.

Customer Teams Optimization for Large Consumer Products Organization

  • Accomplishments: Designed organization diagnosis framework to evaluate the organization design for division-spanning sales teams that serve the company’s largest customers. The company used the results to restructure the teams and their support systems to improve performance.
  • Key insight: Ways to optimize customer-facing teams that are embedded in matrix structure that crosses divisions.

Merger Integration Evaluation for Chinese Engineering Firm 

  • Accomplishments: Evaluated merger that created company subsidiary.
  • Key insight: Identified areas for improvement in management practices and talent management.

Decision Making Optimization for Global Pharmaceuticals Company

  • Accomplishments: Designed organization diagnosis framework to evaluate the structure of decision making and decision rights throughout the organization and across all functions and divisions globally. The company used the results to clarify roles and responsibilities, realign decision making processes, and improve two-way communication throughout the corporate structure.
  • Key insight: How to achieve the right balance between top-down vs. bottom-up and center-led vs. geographically dispersed decision making.

How Companies Achieve Success in Times of Adversity for Global Management Consulting Firm

  • Accomplishments: Identified organizational structures and processes that companies adopt in good times that enable them to weather both macroeconomic and industry tough times.
  • Key insights: How companies translate strategy into decisions about restructuring, growing and/or eliminating work and lines of business that enable corporate survival and growth in difficult economic environments.
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Human Capital Analytics

Global Intergenerational Management for Multinational Professional Services Firm

  • Accomplishments: Most comprehensive scientific evaluation of the drivers of retention and engagement for the new versus older generations of workers.  Data collected from over 40,000 people in 19 countries worldwide.
  • Key insight: Separating myth versus reality for how organizations need to change to adapt to the new generation, how the new generation needs to adapt to the world of work, and which management practices are going to have the biggest impact

Work Redesign Pilot Evaluation for Large Consumer Products Company

  • Accomplishments: Measured the behavioral and productivity impacts of a work design change that created new roles and interdependent teams in customer-facing settings.
  • Key insights: Before-and-after measurement of customer impacts, and linkage to both internal group dynamics and change management effectiveness.

Measuring the Business Impact of Executive Coaching 

  • Accomplishments: Developed model for measuring and improving the business impact of executive coaching.
  • Key insights: Executives’ contribution to business performance often depends on the unique application of their own skills in combination with the actions of people on their team and throughout the organization.

Category Management Optimization for Multinational Food and Beverage Corporation

  • Accomplishments: Designed organization diagnosis framework to evaluate the job and organization design for roles that provide key analytic support for sales.
  • Key insights: The value that functional support roles play in driving bottom line performance, and paths to maximizing that value.

Compensation Pilot Evaluation for a Large Food Products Organization

  • Accomplishments: Designed measurement framework to evaluate new sales compensation program, identifying the drivers of and barriers to increased sales. Company used the results to optimize the compensation program and evaluate whether to institutionalize it.
  • Key insights: Deep understanding of the role of compensation in driving behavior that is aligned with the company’s strategic objectives.

Helped Design and Train Human Capital Analytics Group for a Large Canadian Financial Institution

  • Accomplishments: Consulted on the design, mission and processes of new analytics group focused on employee behaviors. Designed measurement models for analysts and provided coaching on their implementation and interpretation.
  • Key insights: Organizations’ ability to fully capitalize on their employees’ data often requires the building of significant analytical capabilities both internally and externally.

Linking Managerial Competencies to the Bottom Line for a Large Food Products Organization

  • Accomplishments: Created measurements to demonstrate bottom-line impact of managerial competency system. Company used the results to validate the design of the competency system.
  • Key insights: Managerial competency systems that evaluate, develop and reward specific skills that are essential for organizational performance and effectiveness can contribute directly to the bottom line.

ROI of Investing in Basic Skills 

  • Sponsored by National Institute for Literacy
  • Accomplishments: Analyzed company-funded basic skills remedial training programs to determine the ROI of companies filling in gaps left by the primary and secondary education systems. Results used to challenge conventional buy vs. build approach to managing basic skills in companies’ human capital strategies.
  • Key insights: Companies can capture the ROI from investing in workers’ basic skills by paying close attention to how the services are designed and delivered, and to their employees’ career development needs.

 

Global Work and Emerging Markets

Measuring the Impact of an Operating System Model Change for Global Company

  • Accomplishments: Measured the extent of process and cultural change in a large global company that changed its operating model away from decentralized decision making, including introducing stronger central functions and centers of excellence
  • Key insight: Using behavioral and business measurements to evaluate the bottom line impact of an operating model change.

Decision Making Optimization for Global Pharmaceuticals Company

  • Accomplishments:  Designed organization diagnosis framework to evaluate the structure of decision making and decision rights throughout the organization and across all functions and divisions globally. The company used the results to clarify roles and responsibilities, realign decision making processes, and improve two-way communication throughout the corporate structure.
  • Key insightHow to achieve the right balance between top-down vs. bottom-up and center-led vs. geographically dispersed decision making.

Talent Management Optimization for Multinational Company’s Operation in China

  • Accomplishments: Assessed hiring profile for key frontline talent roles, and the career development and talent management systems needed to improve retention, motivation and productivity. The company used the results to restructure recruiting, training and development.
  • Key insight: How to tradeoff building capability for profitability today versus market share and strategic success in the long run in a rapidly expanding emerging market.

Role Optimization for Indonesian Conglomerate

  • Accomplishments: Assessed role design and business unit structure for multiple layers of management for third largest pineapple plantation in the world.
  • Key insight: How to structure roles, responsibilities, competencies and organizational processes to increase efficiency of decision making and organizational effectiveness.

Global Intergenerational Management for Multinational Professional Services Firm 

  • Accomplishments: Most comprehensive scientific evaluation of the drivers of retention and engagement for the new versus older generations of workers.  Data collected from over 40,000 people in 19 countries worldwide.
  • Key insight: Separating myth versus reality for how organizations need to change to adapt to the new generation, how the new generation needs to adapt to the world of work, and which management practices are going to have the biggest impact.

Merger Integration Evaluation for Chinese Engineering Firm

  • Accomplishments: Evaluated merger that created a subsidiary.
  • Key insight: Identified areas for improvement in management practices and talent management.

Productivity of Globally Distributed Software Development for Fortune 200 Technology Company

  • Sponsored by Sloan Foundation
  • Accomplishments: Company used the results to evaluate cost-benefits of moving software development to lower cost labor markets worldwide.
  • Key insights: Salary costs comparisons alone are insufficient to manage the ROI of spreading work around the globe. The costs and benefits of differentiating and integrating work across time and space are just as important and may dominate labor cost differences.