Poorly-designed employee surveys frustrate participants, analysts, and executives and can end up doing more harm than good.
Employee Surveys That Work offers sensible, practical ways to make them more accurate, effective and actionable.
Presenting new insights on the challenges and benefits of employee surveys, Alec Levenson counters a number of unhelpful but common practices. He provides specific advice for ensuring that the purpose and desired outcomes of surveys are clear, the questions are designed to provide the most relevant and accurate data, and the reporting and results are actionable.
He also looks at a wealth of specific issues, such as the best benchmarking practices, the benefits of multivariate modeling for analyzing results, linking survey data with performance data, how best to measure employee engagement, using survey data to drive change, the pros and cons of respondent anonymity, and much more.
You can purchase Employee Surveys that Work at Amazon.
Employee Surveys that Work should be required reading for any practitioner who is responsible for ensuring their business gets a good return on their survey investment. In his book, Levenson expertly cuts through the marketplace chatter on engagement surveys, sweeping aside the hype (chapter 2 alone is worth the price of admission!) and providing practical, actionable guidance on how to design, administer, interpret and act on results from organizational surveys. Before you sign your next survey contract with a consulting firm, you have to read this book.
– Tim Hickey, Director HR Strategy and Organization Effectiveness, Exelon
An ongoing and deep understanding of your workforce is indispensable to successful talent management strategies. Alec Levenson cuts through survey hype with practical insights and advice for making the most from employee surveys and managing rather than simply measuring employee engagement.
– Per Scott, Vice President Human Resources, Royal Bank of Canada
At a time when employee surveys tantalize the HR leader with improving engagement, Dr. Levenson convincingly reminds us of the axiom – correlation does not imply causation. A must read for those looking for actionable insight, not simply lots of data.
– Dianne Reece, Region Mgr. Organizational Development & Training, FMC Technologies
Before your organization embarks on another employee survey, read Dr. Levenson’s book. Your results will be more accurate and actionable.
– Kara Schillaci, Director, Organizational Management & Development, PepsiCo
From survey design to actionable analysis, Employee Surveys That Work is exactly the resource I would recommend to anyone launching an employee measurement strategy. Alec Levenson’s book can help whether you’re just getting started, taking your surveys to the next level, or looking to extract more value from your data analysis.
– Caroline Leach, Vice President, Communications, DIRECTV
The workforce of today is more diverse, complex and challenging than ever before. Over the next 10 years organizations big and small may succeed or fail based on how they embrace the Millennial generation. This book provides valuable insights and tools that can help us understand what’s inside this cohort and how we can unlock their unique value.
– Scott Pitasky, Executive Vice President and Chief Partner Resource Officer, Starbucks
If you think you understand the Millennials in your life, think again. In this new generational research, Deal and Levenson offer some new twists on what Millennials want, think, and do, and how organizations can maximize their engagement and contribution. As a Millennial manager, parent, and talent practitioner, the global perspective and practical recommendations in Millennials have already influenced my thinking.
– Mary Eckenrod, VP, Global Talent Management, Johnson Controls
This book will help you reinvent the way you inspire and connect with Millennials. Anyone looking to truly understand this exciting and complex generation will benefit from Deal and Levenson’s ability to resolve seemingly contradictory paradoxes. Think of it as a generational decoder key, giving you simple secrets to deeply engage and bring out the best of Millennials’ passion to constantly learn, grow and make a meaningful difference.
– Eva Sage Gavin, Vice Chair, Skills for America’s Future, The Aspen Institute; Senior Advisor, Boston Consulting Group; former EVP, Human Resources and Corporate Affairs, Gap Inc.
This is an outstanding resource that you can use right now to engage Millennials and propel your business forward. Deal and Levenson provide an incredibly rich, practical picture of what really drives Millennials and how to engage, lead, and work with them to mutually benefit your bottom line. What Millennials Want from Work will help you win the war for the talent you need for innovation and long-term growth.
– Steve Milovich, Senior Vice President Global Human Resources, Disney ABC Television, The Walt Disney Company
Organizations everywhere can benefit from the sharp insights shared in What Millennials Want From Work. Debunking common misconceptions, Deal and Levenson provide useful tips for leaders, managers, and co-workers on how to engage and motivate Millennials. They are the future of our workplace, and this book will help everyone who works with Millennials leverage the best they have to offer.
– Anne Hill, Senior Vice President and Chief Human Resources Officer, Avery Dennison
The state-of-the-art guide to managing and working with Millennials. Based on their extensive research with organizations around the world, Deal and Levenson resolve the debates about whether Millennials are entitled or hardworking, needy or independent, high-tech or high-touch, and disloyal or committed. This data-driven book is full of practical recommendations.
– Adam Grant, Wharton professor and New York Times bestselling author of GIVE AND TAKE and ORIGINALS
Most pundits treat Millennials like they are a completely different species, relying on anecdotes and trite commentary. Deal and Levenson take a different approach, using scientific analysis to provide data-based insights and separate myth from the real changes happening in our society. The disparity across countries is particularly enlightening. Not only does culture eat strategy for lunch, apparently generational-generalities are an appetizer!
– Tony Sarsam, Chief Executive Officer, Ready Pac Foods
To understand the future we must know what drives Millennials, the generation that will lead and shape the next phase of the world’s history. This book is an excellent resource, packed with real insights and practical recommendations that are guaranteed to be of high value to all leaders, boardrooms, governments, marketers, educators and parents alike.
– Dennis Finn, Global CEO, Advisian
What Millenials Want from Work is for all leaders who want to “future proof” their talent management skills and strategy. Deal and Levenson have taken their thorough, global research to create a cogent handbook for successfully leading and managing our next generation of talent. The messages are clear, the advice is practical and the bottom line is inspiring. The choice for current leaders is critical and could define our legacy. We can either nurture and catalyse this dynamic, or be disrupted by it; as this new cohort emerges to lead the next generation of talent.
– Jonathan Donner, Vice President Global Learning and Capability Development, Unilever
Just about everyone has opinions on the Millennials in our work force. But exceptional research that helps us understand what really makes this generation tick has been lacking – until now. Deal and Levenson perform a great service for senior executives everywhere, replacing myths with fresh, candid insights that will help organizations unlock the full potential of their emerging talent.
– John D. Butler, former Executive Vice President and Chief Human Resource Officer, Textron Inc.
Deal and Levenson have comprehensively separated fact from urban myth when it comes to what Millennials want from work. A must read for anyone interested in ensuring their organization is maximizing execution through higher levels of Millennial engagement and commitment.
– Mark Blankenship, Executive Vice President, Chief People, Culture & Corporate Strategy Officer, Jack in the Box
With rich data and storytelling, Deal and Levenson show us something that we did not know conclusively until now: Millennials are often driven by similar passions and goals, no matter where they live and work in the world. How can global organizations harness their talent? This book offers the smart, practical advice we need to build outstanding leadership pipelines in every corner of the globe.
– Ingar Skaug, Retired President and Group Chief Executive Officer, Wilh. Wilhelmsen ASA
Millennials are our future. If you manage Millennials, or if you are one, read Deal and Levenson’s guide to understanding this unique generation. Based on critical global research, this book describes what motivates them and how to adjust your thinking and management style to bring out the best in your whole team!
– Marshall Goldsmith author or editor of 35 books including the NYT#1 bestselling Triggers and global bestsellers MOJO and What Got You Here Won’t Get You There
Millennials are smart, talented and ambitious – and often misunderstood by those of us responsible for developing them. The authors have delivered the kind of engaging, data-driven study about this generation that we’ve needed for years. With strong analysis and step-by-step guidance, this book will make the conversations that organizations have about cultivating their future leaders far more productive.
– Martin Schneider, Vice President and Global CIO, VF Corporation
The authors take us on a captivating trip around the world, exploring the many ways in which Millennials are the same and also the fewer but crucial ways in which they differ culturally. For organizations that are truly serious about leveraging world-class research to develop a new generation of global leaders, this book needs to be read now.
– Om Bhatt, Former Chairman, State Bank of India
Deal and Levenson have done us all a great service. They unpack in a clear and considered way What Millennials Want from Work and provide thoughtful and useful tools for engaging this cohort of workers. The greater service is that this is really a book about how to manage anyone in your workforce: Baby Boomers, Gen Y, any generation. Deal and Levenson help us think more holistically about the people who are in our organizations, showing how to get the most out of diverse teams and ensure everyone is included and motivated.
– Laura Liswood, Secretary General, Council of Women World Leaders; Senior Advisor, Goldman Sachs; Author, The Loudest Duck: Moving Beyond Diversity (Wiley & Sons)
Deal and Levenson provide profound insights into who Millennials are, what they want, and how they are different culturally around the world. Understanding Millennials is essential to any corporation that wants to succeed both locally and globally. This book provides the guidance and advice on how to manage Millennials your organization needs to grow sustainably.
– Anne Patricia Sutanto, Vice CEO of PT. Pan Brothers Tbk
Global organizations know that culture can make or break a business model. Today’s Millennial generation represents one of the largest cultural challenges, one that can be a catalyst for success, or a barrier to realizing global ambitions. Deal and Levenson provide a masterful guide to understanding how much Millennials are driven by similar passions and desires worldwide, and where cultural differences really matter.
– Nenad Pacek, Founder and President, Global Success Advisors GmbH, Co-founder and Co-CEO, CEEMEA Business Group
A successful strategy of winning with your customers starts with engaging your own staff. This practical and insightful guide shows how to win with your Millennial staff, and what drives their behavior and decisions. A useful – and fun – read for all leaders who want their organizations to remain relevant and competitive.
– Raimund Snyders, CEO, Mutual & Federal
Leading an Indian owned business in a mature industry in a mature region – steel in Europe – I see both the power of Millennials and their impact in the Indian economy. Millennials have the potential to both accelerate the next phase of development of the world’s emerging markets, and redesign the future of manufacturing excellence in Europe and throughout the world’s mature markets. Deal and Levenson provide a clear road map to follow for leaders who want to enable Millennials’ contribution to transform the future.
– Dr. Karl Köhler, CEO and Managing Director, Tata Steel – Europe
This book by Deal and Levenson is a must read for business leaders and HR professionals who want to meet the challenges of attracting, retaining and rewarding Millennials at work.
–Jacqueline Yew, SVP Organizational Strategy and Leadership Development, Pactera Technology International Limited
ALEC LEVENSON can be reached at:
Center for Effective Organizations
Marshall School of Business
University of Southern California
1149 S. Hill Street, #500
Los Angeles, CA 90015
Email: alevenson@marshall.usc.edu
Cell/Direct: +1-310-991-7215